At Sipena Logistics ("we", "us", "our"), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and retain your personal data when you visit our website, submit forms on our landing page, or interact with our services.

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and where applicable, comply with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents.

1. What Personal Information We Collect

We may collect the following types of information when you submit a form:

• Name

• Email address

• Phone number

• Company name

• Job title

• Type of inquiry or service interest

• Any personal message or comments you provide

We may also collect automated usage data through cookies and analytics tools, such as:

• IP address

• Browser and device type

• Operating system

• Time and date of visit

• Referral sources

• Usage behavior on our website

This technical data is collected through cookies and analytics tools such as Google Analytics.

2. Why We Collect Your Information

We may use your personal data for the following purposes:

• To provide and maintain our services: Including responding to your enquiries and monitoring the use of our site and services.

• To manage your account: Enabling access to different functionalities available to registered users.

For the performance of a contract: Including agreements related to services or transactions.

• To contact you: By email, phone, SMS, or equivalent methods (e.g., push notifications), especially for updates, service-related notices, or security updates.

• To provide you with offers and updates: Including marketing and promotional content about our services and products, unless you opt out.

• To manage your requests: For customer service, information access, or support.

• For business transfers: In the event of a merger, restructuring, acquisition, or asset sale.

• For other purposes: Such as analytics, trend identification, effectiveness of campaigns, and improvement of services and user experience.

3. Legal Grounds for Processing (GDPR & APPs)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following lawful bases:

• Consent – when you voluntarily submit information through our forms

• Legitimate interests – to run our business and respond to potential clients

• Legal obligation – where required for compliance with legal or regulatory obligations

Under the Australian Privacy Act, we only collect and use personal information that is reasonably necessary for our business functions or activities.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information to:

• Our authorised internal team and contractors who need the information to respond to your request

• Trusted third-party providers (e.g., CRM, cloud hosting, analytics tools, email services) under strict confidentiality agreements

• Government agencies or regulators if required by law, court order, or legal process

• International partners if you are located outside Australia, with adequate safeguards in place

5. International Data Transfers

If you are located outside of Australia, your information may be transferred to, stored, and processed in Australia or other countries where our third-party service providers operate. When doing so, we ensure an adequate level of protection consistent with applicable privacy laws (e.g., Standard Contractual Clauses for EU/UK transfers).

6. Your Rights and Choices

If you are in Australia, you have the right to:

• Access your personal information

• Request correction if information is inaccurate

• Complain to the Office of the Australian Information Commissioner (OAIC)

If you are in the EU/UK (GDPR), you have the right to:

• Access and receive a copy of your personal data

• Request correction or erasure ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw your consent at any time

• Lodge a complaint with a supervisory authority in your country

If you are a California resident (CCPA), you have the right to:

• Know what personal data is collected and how it’s used

• Request deletion of your personal data

• Opt out of the sale of personal data (note: we do not sell your data)

• Not be discriminated against for exercising your privacy rights

7. Cookies and Tracking

We use cookies to improve your experience. Cookies are small text files placed on your browser to collect standard Internet log information and visitor behavior.

You can manage or disable cookies via your browser settings. Please note this may affect website functionality.

We may also use third-party services (e.g., Google Analytics) to better understand website traffic and user interaction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• To comply with legal obligations

• To resolve disputes

• To enforce agreements and policies

• For internal analytics and security purposes

Usage Data (e.g., browsing behavior) is retained for a shorter period, unless it is used to improve system performance or enhance security.

9. Cookies and Analytics

Our website uses cookies and similar technologies for functionality and analytics. Cookies help us understand user behavior and improve our services.

You can manage or disable cookies through your browser settings. Disabling cookies may impact your user experience.

10. Data Security

We take reasonable technical and organisational measures to protect your information from misuse, interference, loss, and unauthorised access or disclosure. These include:

• Secure storage systems

• Access control (limited to authorised personnel)

• SSL encryption for data transmission

• Regular data security reviews and updates

11. Business Transfers

In the event of a merger, acquisition, sale of assets, or insolvency, your personal information may be transferred as part of that process. We will notify you before any such transfer becomes subject to a different privacy policy.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before submitting any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Sipena Logistics

📧 Email: [email protected]

📞 Phone: (03) 5272 7717

🌐 Website: www.sipenalogistics.com.au